Privacy Policy

Overview

Hive Computing Services SA (“Hive,” “we,” “us”) provides distributed computation services through Hivenet. Using Hivenet, you can purchase credits to rent virtual instances with differing computational capacities on an hourly basis, suited for various workloads. These instances operate on Hivenet’s infrastructure, allowing for cost-effective cloud computing powered by Hivenet’s distributed network.

Please read these Terms of Use carefully before using Hivenet. By using our services, you agree to be bound by these terms. If you do not accept these Terms of Use, you are not authorized to use Hivenet.

Service Description

Hivenet offers a distributed computation service allowing users to rent virtual instances with varying computational capacities on an hourly basis. Users have choices between differing levels of quality within our product based on the price they are willing to pay.

These instances are ideal for data-intensive tasks but do not serve as long-term storage solutions. Users are responsible for managing any data they use or generate in connection with the service.

Privacy Policy, Data Policy, And Cookies Policy

Hivenet collects only necessary information for account management, service provision, and communication. This includes data required to facilitate account setup and support. Refer to our Privacy Policy for full details. By using Hivenet and any of its services, you agree to these policies and are responsible for compliance with applicable data protection laws (e.g., GDPR).

You are accountable for ensuring compliance with relevant data protection obligations, particularly if you are processing data on behalf of others. If you allow others access to your account, you assume responsibility for their actions.

Limitation Of Data Storage And Service Availability

Hivenet's computing platform is not a long-term storage solution; rather, it provides computational resources for temporary use. You are responsible for securely managing data used, processed, or generated in your instances, and we recommend maintaining backups of important data externally to prevent potential data loss.

Instances are automatically billed per second, and users must have at least one hour's worth of credits in their account balance to start an instance. Running instances will terminate when credits are depleted, with a 5-minute warning notice before shutdown.

In cases where we discontinue Hivenet's compute service for reasons unrelated to user conduct, we will provide 30 days’ notice, if feasible, to retrieve data remaining in the system.

Account Security

To access Hivenet's compute service, create a secure password and manage your SSH keys carefully, particularly if you are sharing instance access with trusted team members. If you suspect a security breach, notify us immediately. We cannot be held liable for actions taken through unauthorized access to your account if caused by compromised credentials.

Payment Obligations

Hivenet's compute service operates on a pre-paid credit model. Users purchase credits in euros, and each instance is billed per second based on usage. Credits are non-refundable and cannot be withdrawn; they are solely for Hivenet services.

Payments and Fees

You must maintain sufficient credits in your account to keep running instances active.

Late Payments

If you do not make a payment or have insufficient credits, your instance will be terminated and any data associated with it may be lost. Any outstanding fees will accrue interest at 10% per annum, and you will be responsible for costs related to recovery efforts.

Prohibited Uses

Users are prohibited from using Hivenet for illegal activities, such as but not limited to:

• Infringing on intellectual property.
• Money laundering, financing unlawful activities, tax evasion
• Sending spam or unauthorized communications.
• Engaging in harassment, abuse, or defamation.
• Introducing malware or attempting unauthorized access to any part of Hivenet.

Violations of these terms may result in immediate suspension or termination of access.

Disclaimer Of Warranties; Limitation Of Liability

Hivenet's services are provided “as is.” We strive to maintain 24/7 availability with up to a 99.9% uptime SLA for our highest quality instances.

To the fullest extent permitted by law, we disclaim all warranties, including fitness for purpose and non-infringement. Our liability for damages related to Hivenet will not exceed the most recent subscription amount you paid.

Copyright Infringement Notice

We respect intellectual property rights. You are responsible for ensuring any data processed on Hivenet complies with copyright and other intellectual property laws. For suspected copyright violations, please contact our designated representative listed on our contact page.

Instance Billing, Storage, And Network Volume

Instances are billed per second based on your chosen configuration. If your credit balance is insufficient, the instance will be eventually terminated.

Data Protection And Security

Your data is isolated in a multi-tenant environment with strong data isolation protocols. Data is encrypted and protected to prevent access by other users or providers. Our infrastructure is designed to minimize data exposure to our machine providers and other users.

Support And Account Management

For support, you may contact us via email (support@hivenet.com). You can delete your account at any time through the user account section in the Hivenet console for Compute. Note that credits are non-refundable upon account termination.

Force Majeure

We will not be liable by reason of any failure or delay in the performance of our obligations because of events beyond our reasonable control, which may include, without limitation, denial-of-service attacks, strikes, shortages, riots, insurrection, epidemics, pandemics, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes, material shortages, extraordinary internet congestion or extraordinary connectivity issues or failure of a third party host, (each a “Force Majeure Event“). Upon the occurrence of a Force Majeure Event, we will be excused from any further performance of the obligations affected by that Force Majeure Event for so long as the event continues.

Compliance And Legal Standards

Compute is compliant with GDPR and other relevant data protection standards. Users are encouraged to understand their compliance responsibilities, particularly if processing personal data on behalf of third parties.

Entire Agreement And Modifications

These Terms of Use, along with our Privacy and Cookie Policies and any specific plan terms, constitute the entire agreement between you and Hivenet. We may update these terms with 30 days’ notice, and your continued use of the service indicates acceptance of the changes.

Applicable Law And Dispute Resolution

These terms are governed by Swiss law, and disputes will be settled via arbitration in Geneva, Switzerland, under Swiss Rules of International Arbitration, conducted in English.

Contact Information

For inquiries or notices, contact us at support@hivenet.com.