FAQ

Frequently asked questions

Billing and Pricing

What is the minimum credit requirement to rent an instance?

You must have at least one hour's worth of time in your balance to rent an instance at your specified configuration. If your balance is insufficient, consider depositing additional funds or lowering your GPU/instance requirements.

How is storage billing managed?

There is no additional cost beyond the allocated space assigned to your instance. All storage in on-demand instances is NVMe SSDs. If you need more storage, reach out to us on Discord.

How can I rent an instance?

HiveCompute works on a pre-paid model. You pay for credits (denominated in euros) and each instance is billed per second.

How does Network Volume billing work?

Similar to storage billing, there is no additional cost beyond the allocated space. Extra storage options will be available later.

What happens if my instance is terminated?

Running instances debit from your credit balance per second. If you run out of credits, your instances will be automatically terminated. Instances are pre-emptively terminated when you have 5 minutes of run time remaining, so please plan accordingly.

How it works

How does hiveCompute operate?

HiveCompute uses hiveNet, a distributed cloud infrastructure that utilizes the computing power of community devices rather than large data centers. This allows us to offer efficient and sustainable cloud computing solutions, leveraging the collective resources of the hiveNet community.

Support

Where can I go for help with hiveCompute?

To get help, join our community on Discord, or email us.

Features

What service levels does hiveCompute offer?

• Community roviders (coming soon): Vetted contributors offer compute power during idle times, ensuring baseline quality standards through a rigorous onboarding process. This option is ideal for cost-effective and flexible computing needs.‍

• Hive-Certified providers (available now):
These providers undergo comprehensive auditing and verification, offering Tier-3 data center equivalent quality with a 99.9% uptime SLA guaranteed by hiveCompute. They provide fully dedicated hardware for uncompromising performance.

What options do I have for templates in hiveCompute?

You can select from any of our available templates. If you can’t find the right template for you, contact us on Discord, and we’ll get it live quickly!